We kindly ask for your understanding, that we do not closely monitor 3rd party community forums such as this subreddit but occasionally provide free step-by-step custom video tutorials here as well. We believe that this is a fair deal and actually common in the open-source industry as well. Please just limit use to features you are comfortable with or consider using our paid support services to get the most out of the software. PhraseExpress is feature-rich and we are aware that it can be overwhelming for some.
#Phraseexpress community mac
PhraseExpress documentation for Windows / Mac / iOS
Please note the updated documentation links (as you posted an expired URL): However, we don’t leave freeware users in the dust and grant free access to a very elaborate documentation which includes freely accessible step-by-step video tutorials. We would be surprised if you expect that for your $0. What you seem to miss is that we run a business and not a charity, thus cannot provide personal technical assistance or consulting to every of the hundreds of thousands of freeware users. It has been downloaded worldwide by countless users over the past two decades.
#Phraseexpress community software
We give away a power house software completely free-of-charge. Of course, we do help our customers with great joy. I keep detailed notes for every program and online service I use, and it was definitely impossible the last time I checked. Are you so insecure that you can't answer a complaint without belittling your customers ? Are you trying very hard to discourage free customers from upgrading to a paid version ? Is that your usual mode of interaction with strangers ? Do you think normal operating procedure for a commercial company is to make snarky remarks towards its customers ? Or are you just a badly-behaved teenager ?įinally, I'm glad you have now allowed free users to ask questions in the forum. I don't know what you're trying to achieve by this constant attitude of yours. Our apologies if this information is too much in-your-face. You seem physiologically unable to answer critical coments from customers without adding your trademark snarky remarks : Don't draw the attention of customers to the fact they might need two months to get an answer from you.Īlso, once again, you confirm what I said : "I have never seen such a rude, in-your-face, deliberately offensive customer service".
Just a piece of basic marketing advice : if you have overlooked it for so long, just forget it. Your tone-deafness is really spectacular.įirst of all, you took two months to answer my comment. It's the first time I hear that the EU makes it impossible to maintain a user forum. Now, I learn that the forum has been closed even to paid users, under the pretext of some EU regulations. Enabling users to help each other does not add any costs to a support team. When I started using Phrase Express, the forum was reserved to paying users, which was already a boneheaded decision. However, it's a very reasonable expectation to, at least, have a forum where users can help each other. It would be better if they said nothing, especially since the core of the message is : you're not entitled to support, you moron.įree users do not necessarily expect assistance (although I know of several freemium program publishers or Internet service providers which do, indeed, provide customer support to free users). I have been using computers for decades, and I have never seen such a rude, in-your-face, deliberately offensive customer service. I have just discovered those two reddit threads, and sure enough, we get "What you seem to miss is that we run a business and not a charity", "Wow, this estimation truly is beyond interesting" (ironical), and "We do not 'promote' our features but just set straight your unconventionally interesting assumption". What gets on my nerves is that every single time I have read an answer to a service request by a free user (including the only time I've asked myself), the person giving the answer felt obligated to adopt a snarky and condescending tone. (Screenshot of an actual support ticket response):
So it makes me wonder: how come PhraseExpress lingers around the forums but doesn't provide any help? How come when you email them about a bug, they send a response like the one below? Is it because they actually don't have any interest in standing by their products unless you pay them $$$? That's what it seems like to me. Yet instead of providing help, they used the opportunity to promote their products. That is, until today when /u/bartelsmedia responded to a post out of the blue. In that timeframe, Bartels has been completely silent, offering zero help to its users on their site and on here. u/Okumam created this subreddit 4 years ago when PhraseExpress shut down their forums and stopped providing support to non-paying users.
0 kommentar(er)
